North Wales

Phone

0300 30 30 159

If you’ve been affected by crime, call your local victim care team in North Wales. Lines are open 8am-8pm Monday to Friday and 9am- 5pm on Saturdays.

Out of hours Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Bydd yn hypergyswllt hyn yn arwain chi i’r fersiwn Gymraeg o’r dudalen. 

Get help from your local team

Call us

If you’ve been affected by crime, call your local victim care team in North Wales on 0300 30 30 159.

Lines are open 8am-6pm Monday to Friday.

If you need support outside of our open hours, call our 24/7 Supportline for free on 08 08 16 89 111 or request support via our website.

Go online

As a result of the Coronavirus pandemic we have made our free live chat support service available 24/7.

Create a free account on My Support Space – an online resource containing interactive guides to help you manage the impact that crime has had on you.

How we can help

We give emotional and practical help to people who have been affected by crime in North Wales. We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. We’ll help you for as long as it takes to overcome the impact of crime.

We are here to help anyone affected by crime, not only victims, but their friends, family and any other people involved. Because we are independent, you can talk to us whether or not you reported the crime to the police. We are here just to support you; this might be arranging a meeting for you to talk to us and receive emotional support in confidence, helping you to fill out a compensation form or get advice on how to make your home more secure, or referring you to other specialist organisations that can also help.

Last year we offered immediate support to over 10,000 people affected by crime in North Wales, and gave in-depth support to more than 1,000 people.

As well as offering emotional and practical support to people affected by crime, we run a number of specialist services in North Wales, including:

Victim Support Cymru has been commissioned by the Welsh Government to support victims of hate crime and incidents in Wales. We are the official support mechanism and are working to increase reporting of hate crime and to raise awareness of what a hate crime is.

You can contact us on 0300 3031 982 or hatecrimewales@victimsupport.org.uk.

  • Mental Health and Wellbeing Service

The Mental Health and Wellbeing Manager is responsible for our vulnerable victims of crime who suffer with a mental health problem. This may be a temporary mental health problem, brought on as a result of the crime, or a long standing mental health problem. We work in partnership with local health boards and our service delivery teams to provide a triage service package. As part of our wellbeing responsibilities we also carry out advocacy work on behalf of the victim with organisations such as housing and benefits agencies.

  • Fraud caseworker

Our fraud caseworker is here to support anyone who has been a victim of a fraud or scam. We work in partnership with North Wales Police and Action Fraud to help you cope and recover following the crime. We are here to provide ongoing emotional and practical support including filling in forms, signposting, onward referrals and advocacy.

  • Serious crime caseworker

We have a dedicated serious and violent crime caseworker who is here to support victims of domestic and sexual abuse; historic or recent. We can refer you on to more specialist services, help you advocate with the police and CPS, assist with home security and provide ongoing emotional support over the telephone and face-to-face.

  • Modern Slavery caseworker

Our Modern Slavery caseworker is specially trained and is here to support victims of exploitation in north Wales. Whether you are looking for some advice and guidance or some emotional support yourself we are here to help. We have excellent links with housing associations, religious groups, local authorises and third sector organisations. Our Modern Slavery caseworker is also able to provide training and engagement sessions across north Wales.

Last year we offered immediate support to over 10,000 people affected by crime in North Wales, and gave in-depth support to more than 1,000 people.

Alice’s teenage daughter was befriended by an older man on social media, and it was only when her daughter went to meet him that it became apparent that he was considerably older than he had said. It was at this meeting that she was sexually assaulted by the man.

Victim Support provided phone support for Alice while her daughter was supported by another agency, and helped her to claim compensation.

Alice said: “The support provided helped me tremendously, as Victim Support was the only point of contact for me with regard to support. The support I had helped me to support my family – it was that calm voice at the end of the phone.

“As a result of the support I received, I have now become a volunteer for Victim Support, as I wanted to give something back to the agency that supported me when I needed it most.”

We work with a number of partner organisations in North Wales to make sure you get the support you need.

Find out more about some of the services and organisations we work with:

If you or someone you know is a victim of domestic abuse or sexual violence, Live Fear Free can help you find the support you need.
Live Fear Free Helpline: 0808 8010 800 Email: info@livefearfreehelpline.wales

Rape and Sexual Abuse Support Centre, North Wales.

Stepping Stones is a charity that provides therapeutic services to adults who have been sexually abused as children in North Wales.

Provides advice and support and empower anyone experiencing a mental health problem.

  • Amethyst SARC

Amethyst is the Sexual Assault and Referral Centre (SARC) in North Wales. They offer a confidential service for men, women and children who have been sexually assaulted, either recently or in the past. Tel: 0808 156 3658 Email: BCU.amethyst@wales.nhs.uk