South Wales

Phone

0300 303 0161

If you’ve been affected by crime, call your local victim care team in South Wales. Lines are open 8am-8pm Monday to Friday, and 9am-5pm on Saturdays.

Out of hours Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Bydd yn hypergyswllt hyn yn arwain chi i’r fersiwn Gymraeg o’r dudalen. 

Get help from your local team

Call us

If you’ve been affected by crime, call your local victim care team in South Wales on 0300 303 0161.

Lines are open 10am-8pm Monday to Friday.

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Go online

As a result of the Coronavirus pandemic we have made our free live chat support service available 24/7.

Create a free account on My Support Space – an online resource containing interactive guides to help you manage the impact that crime has had on you.

How we can help

As a victim of crime or antisocial behaviour (ASB), you can call your local Victim Support team in South Wales, and we’ll make sure you get the information and support you need. This might be arranging a meeting for you to talk to us and receive emotional support in confidence, helping you to fill out a compensation form or get advice on how to make your home more secure, or referring you to other specialist organisations that can also help.

As well as offering emotional and practical support to people affected by crime, we run a number of specialist services in South Wales, including:

Victim Support Cymru has been commissioned by the Welsh Government to support victims of hate crime and incidents in Wales. We are the official support mechanism and are working to increase reporting of hate crime and to raise awareness of what a hate crime is.

You can contact us on 0300 3031 982 or hate.crimewales@victimsupport.org.uk.

South Wales Victim Focus is a local service run by the national and independent charity, Victim Support. We provide help and support to anyone in South Wales affected by crime. Call 0300 303 0161 (Mon – Fri 8am – 8pm).

Last year we offered immediate support to over 20,000 people affected by crime in South Wales, and gave in-depth support to more than 2,600 people.

One victim we’ve supported is Olwyn, an older woman who was the victim of a violent robbery in her own home. Our volunteer not only offered emotional support for Olwyn, she also provided practical support, liaising with third sector and statutory agencies to ensure Olwyn’s needs were met.

It is now a year since my ordeal and I would like to thank Victim Support for all their support and comfort during this time. I was so brave when it first happened and thought I could deal with the consequences myself, but I was so wrong. Victim Support was there for me and I shall always be grateful.

My hand still hurts and I keep dropping things, but I am alive.  Every morning I look up at the heavens, clasp my hands and say “thank you God for another day”.

I thank Victim Support for everything they have done and continue to do for me.

We work with a number of partner organisations in South Wales to make sure you get the support you need.

Find out more about some of the services and organisations we work with:

New Pathways offers a range of counselling, advocacy and support services for women, men, children and young people affected by rape and sexual abuse.

If you or someone you know is a victim of domestic abuse or sexual violence, Live Fear Free can help you find the support you need.
Live Fear Free Helpline: 0808 8010 800. Email: info@livefearfreehelpline.wales

Provides advice and support and empower anyone experiencing a mental health problem.